Privacy Policy

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Last updated: January 17, 2024

This Privacy Policy describes Our policies and procedures on the collection, use and disclosure of Your information when You use the Service and tells You about Your privacy rights and how the law protects You.

We use Your Personal data to provide and improve the Service. By using the Service, You agree to the collection and use of information in accordance with this Privacy Policy. 

Interpretation and Definitions

Interpretation

The words of which the initial letter is capitalized have meanings defined under the following conditions. The following definitions shall have the same meaning regardless of whether they appear in singular or in plural.

Definitions

For the purposes of this Privacy Policy:

Account means a unique account created for You to access our Service or parts of our Service.

• Affiliate means an entity that controls, is controlled by or is under common control with a party, where "control" means ownership of 50% or more of the shares, equity interest or other securities entitled to vote for election of directors or other managing authority.
• Company (referred to as either "the Company", "We", "Us" or "Our" in this Agreement) refers to The Foothills Royal Consortium Limited, Gamerock Seremwai Road (Off Nyeri Kiganjo Road).
• Cookies are small files that are placed on Your computer, mobile device or any other device by a website, containing the details of Your browsing history on that website among its many uses.
• Country refers to: Kenya
• Device means any device that can access the Service such as a computer, a cellphone or a digital tablet.
• Personal Data is any information that relates to an identified or identifiable individual.
• Service refers to the Website.
• Service Provider means any natural or legal person who processes the data on behalf of the Company. It refers to third-party companies or individuals employed by the Company to facilitate the Service, to provide the Service on behalf of the Company, to perform services related to the Service or to assist the Company in analyzing how the Service is used.
• Usage Data refers to data collected automatically, either generated by the use of the Service or from the Service infrastructure itself (for example, the duration of a page visit).
• Website refers to Le Pristine Wellness and Healing Hotel, accessible from https://lepristinehotel.com/
• You means the individual accessing or using the Service, or the company, or other legal entity on behalf of which such individual is accessing or using the Service, as applicable.

Introduction:

The Foothills Royal Consortium Limited, operating as Le Pristine Wellness and Healing Hotel, is committed to protecting the privacy of our guests and website users. This privacy policy outlines how we collect, use, and safeguard the personal information you provide through our website, and serves as a legal document to ensure the protection of both our guests and the hotel.

Information Collection:

While using Our Service, We may ask You to provide Us with certain personally identifiable information that can be used to contact or identify You. Personally identifiable information may include, but is not limited to: Names, email addresses, phone numbers, age, country of origin, nationality, images, signatures, card details, language preferences, and salutations. This information is gathered through various methods, including website forms, bookings, newsletter sign-ups, check-in details, and interactions with online travel agents.

Use of Information:

Usage Data is collected automatically when using the Service.

Usage Data may include information such as Your Device's Internet Protocol address (e.g. IP address), browser type, browser version, the pages of our Service that You visit, the time and date of Your visit, the time spent on those pages, unique device identifiers and other diagnostic data.

When You access the Service by or through a mobile device, We may collect certain information automatically, including, but not limited to, the type of mobile device You use, Your mobile device unique ID, the IP address of Your mobile device, Your mobile operating system, the type of mobile Internet browser You use, unique device identifiers and other diagnostic data.

We may also collect information that Your browser sends whenever You visit our Service or when You access the Service by or through a mobile device.

The collected information is used to process bookings, send marketing emails, improve our services, and for remarketing purposes. We strive to enhance your experience with us and tailor our services to your preferences.

The Company will retain Your Personal Data only for as long as is necessary for the purposes set out in this Privacy Policy. We will retain and use Your Personal Data to the extent necessary to comply with our legal obligations (for example, if we are required to retain your data to comply with applicable laws), resolve disputes, and enforce our legal agreements and policies.

The Company will also retain Usage Data for internal analysis purposes. Usage Data is generally retained for a shorter period of time, except when this data is used to strengthen the security or to improve the functionality of Our Service, or We are legally obligated to retain this data for longer time periods.

Information Sharing and Disclosure:

Personal information may be shared with third parties to fulfill bookings or when legally required. We ensure that all third-party engagements respect the confidentiality of your information.

If the Company is involved in a merger, acquisition or asset sale, Your Personal Data may be transferred. We will provide notice before Your Personal Data is transferred and becomes subject to a different Privacy Policy.

The Company may disclose Your Personal Data in the good faith belief that such action is necessary to:

• Comply with a legal obligation
• Protect and defend the rights or property of the Company
• Prevent or investigate possible wrongdoing in connection with the Service
• Protect the personal safety of Users of the Service or the public
• Protect against legal liability

Data Security:

We prioritize the security of your personal data. Measures such as secure servers and encrypted data transmission are in place to prevent unauthorized access and ensure data safety.

Your information, including Personal Data, is processed at the Company's operating offices and in any other places where the parties involved in the processing are located. It means that this information may be transferred to — and maintained on — computers located outside of Your state, province, country or other governmental jurisdiction where the data protection laws may differ than those from Your jurisdiction.

Your consent to this Privacy Policy followed by Your submission of such information represents Your agreement to that transfer.

The Company will take all steps reasonably necessary to ensure that Your data is treated securely and in accordance with this Privacy Policy and no transfer of Your Personal Data will take place to an organization or a country unless there are adequate controls in place including the security of Your data and other personal information.

User Rights and Choices:

You have the right to access, correct, or delete your personal information. Additionally, you can opt out of marketing communications at any time.

You have the right to request that We assist in deleting the Personal Data that We have collected about You.

You may also contact Us to request access to, correct, or delete any personal information that You have provided to us  through info@lepristinehotel.com, 

Please note, however, that We may need to retain certain information when we have a legal obligation or lawful basis to do so.

Cookies and Tracking Technologies:

Our website uses cookies and similar technologies to enhance user experience and analyze website traffic. This practice is in line with industry standards.

Policy Updates:

We may update Our Privacy Policy from time to time. We will notify You of any changes by posting the new Privacy Policy on this page.

We will let You know via email and/or a prominent notice on Our Service, prior to the change becoming effective and update the "Last updated" date at the top of this Privacy Policy.

You are advised to review this Privacy Policy periodically for any changes. Changes to this Privacy Policy are effective when they are posted on this page.

Contact Information:

For any questions or concerns regarding your privacy, please contact us at info@lepristinehotel.com.

Jurisdictional Considerations:

We comply with international legal standards, including the General Data Protection Regulation (GDPR) for EU residents, ensuring global customers' data is handled with utmost care and legality.